Company Description

BonData is an AI-powered Virtual Data Connections platform that unlocks the value of siloed data in just 2 days. We provide a single platform to connect systems, databases, data lakes, warehouses, and files into one virtual data layer, driving growth initiatives. Our technology supports real-time data preparation for AI applications, system synchronization, and informed business decisions, all while keeping data secure in its original systems. BonData ensures seamless data integration and value delivery for enterprises struggling with traditional data stacks.

Role Description

This is a full-time hybrid role for a Technical Customer Success Manager. The role is based in the Tel Aviv District, Israel, and includes some work-from-home flexibility. The Technical Customer Success Manager will oversee customer satisfaction, retention, and relationship building. Daily tasks include analyzing customer data, providing high-level customer service, and ensuring customers derive maximum benefit from our platform. The role also involves collaborating with internal teams to address customer needs and drive success.

Qualifications

Customer Satisfaction and Retention skills
Analytical Skills to understand and improve customer usage and engagement
Relationship Building and Customer Service skills
Strong communication and interpersonal skills
Problem-solving mindset and attention to detail
Experience in technical account management or a related field is a plus