Overview
EV Company B.V. is a Dutch leader in electromobility, providing end-to-end charging solutions for private and business customers. By using BonData to bridge the gap between external partner portals and internal systems (like Salesforce), they have transformed their customer support from a manual, multi-system juggle into a streamlined, proactive operation.
Cross-platform Visibility
Enriched customer insights and streamlined operations for sales and RevOps
Automated Lead Identification
High-value opportunities previously missed now captured with ease
Real-time Notifications
Upsell and risk signals acted on instantly
About EV Company
Based in the Netherlands, EV Company B.V. specializes in electric vehicle (EV) charging hardware, installation, and network management. As part of the Autobink group, they handle the complex logistics of electromobility – from physical charger installation to the sophisticated software platforms required to calculate and bill charging sessions across different energy grids.
The Challenge:
Juggling Systems and Data Silos
Enterprise upsell opportunities hidden in silos left pipeline untapped
Conflicting data across systems undermined forecasts and slowed execution
AEs reacted to risks only after customers disengaged, increasing churn
As EV Company entered a “scale-up” phase, their customer support team faced a significant hurdle: data fragmentation. Charging station data was managed across two major external partner portals – Last Mile Solutions and Road.
When a customer called with a technical issue, support agents had to:
- Search Salesforce to identify the customer.
- Log into external portals to find the specific charging station.
- Manually bridge data hierarchies (e.g., connecting a lease driver to a corporate account).
“Our main point was that our customer care department was too slow,” says Jaap Gorter, Manager Process and Innovation at EV Company. “You had to work in three or four systems just to identify the customer and know which system their charging station was managed in. It was a bulky manual workload.”
The result: Missed revenue, wasted effort and preventable losses
The Solution:
A Visual, Actionable Data Pipeline
EV Company needed a tool that could connect Salesforce to partner APIs without requiring a massive, custom-coded engineering project. During a demo of BonData, the “aha moment” came from the platform’s visualization.
“The data map where the bonds are connecting and mapping objects together made the data so visual and recognizable,” says Gorter. “It already recognized that it has customers on one side and entities on the other and could find the matches between them.”
BonData now serves as the bridge, ensuring that account and contact info from external partners is visible directly within Salesforce. This provides the “360-degree view” necessary for high-velocity support.
The Results:
Proactive Maintenance and 10% Efficiency Gains
The implementation has yielded immediate, measurable improvements in both team productivity and customer experience:
By eliminating the “ping-pong” between internal and external systems, EV Company has effectively reclaimed 70% of a full-time agent’s weekly capacity. This allows the existing team of seven to handle higher ticket volumes without increasing headcount.
Jaap Gorter estimates an immediate 10% lift in case resolution speed across the entire department.
EV Company doesn’t just use BonData for data quality; they use it for action. They deployed an automated agent that scans for chargers in error mode once a day and proactively triggers a reset via API – often before the customer even notices a problem.
Agents can now immediately identify whether a caller is a “Road” or “Last Mile” customer within Salesforce, allowing them to solve problems on the first call.
Looking Ahead
With the foundation of the 360-degree view in place, EV Company is looking to further consolidate its tech stack. Plans are underway to migrate existing Zapier workflows to BonData and launch automated email marketing campaigns via SendGrid, powered by the real-time data now flowing through their Salesforce CRM.
With BonData, it really feels like an extension of your capabilities. You aren’t just buying a tool; you’re buying the technical expertise to make things happen.
– Jaap Gorter, Manager Process and Innovation, EV Company